Terms of Use

DivisionDesk Terms of Use Effective: August 22, 2026 1. Agreement and service These Terms govern use of the DivisionDesk website, DivisionDesk Server services, software, Store, documentation, Community, Feature Requests, updates and related services. By installing, accessing or using DivisionDesk, an organization or authorized user agrees to these Terms and any applicable order, license or service agreement. DivisionDesk provides website-management and organizational software and services. Features may be delivered through Core, Server services, modules, themes, widgets, templates, APIs, SDKs and third-party integrations. 2. Customer responsibility and authority Organizations are responsible for their own content, members/users, administrator permissions, legal compliance, records, communications and business/organizational decisions. An administrator connecting a third-party account or submitting information represents that the administrator has authority to do so for the applicable organization. DivisionDesk does not become the owner of a customer's membership roster, database, documents, photographs, website content, genealogy/research material or other customer content merely because DivisionDesk stores or processes it. 3. License and authorized use Subject to the applicable license/entitlement and these Terms, DivisionDesk grants the customer a limited, non-exclusive, non-transferable right to use the licensed software and services for the customer's authorized installations and users. License terms, site limits, subscription periods, trial periods, package entitlements and update rights may vary by plan or product. Customers may not circumvent licensing or entitlement controls; intentionally bypass security boundaries; use DivisionDesk to distribute malware, unlawful material or unauthorized credentials; probe or interfere with systems without permission; or use the service in a way that materially harms DivisionDesk, its infrastructure, customers or other users. 4. Customer content Customers retain their rights in customer content. The customer grants DivisionDesk only the limited rights needed to host, store, transmit, transform, back up, index, secure, diagnose and otherwise process customer content to provide features the customer has requested or enabled. Customers are responsible for having appropriate rights and permissions for content they upload, publish, send or process through DivisionDesk. 5. Modules, Store packages and third-party components DivisionDesk may distribute modules, themes, widgets, templates and other packages independently from Core. Package availability, compatibility, pricing, support and lifecycle may vary. Dependencies or compatibility requirements may prevent installation of an unsafe or incompatible package combination. Some integrations rely on third-party platforms such as payment processors, email providers or social networks. Those services are governed by their own terms, availability, fees and API policies. DivisionDesk is not responsible for a third party changing, limiting or discontinuing its service or API. 6. Social media and external accounts When an administrator connects an external account, the administrator authorizes DivisionDesk to perform only the actions supported by the enabled integration and permissions granted by that provider. The organization remains responsible for content it publishes, messages it sends, comments it moderates and compliance with provider rules. 7. Payments, subscriptions, trials and fees Where paid DivisionDesk services or Store packages are offered, pricing and billing terms shown at purchase or in the applicable agreement control. Subscription access may end or enter a stated grace period when payment/renewal ends. Perpetual or lifetime rights, when expressly sold, apply only to the rights described at purchase and do not imply that every future service, third-party cost or separately sold product is included forever. Payment processing may be performed by third-party processors. DivisionDesk does not require customers to provide payment-card information directly to DivisionDesk when the configured processor handles that information instead. 8. Updates and changes DivisionDesk may release security fixes, compatibility updates, new features, deprecations and package revisions. APIs or SDKs designated as versioned/frozen are changed according to their documented compatibility rules. Other features may evolve as the product develops. DivisionDesk will make reasonable efforts to document material changes through release notes, Help and developer documentation. 9. Availability, backups and security DivisionDesk aims to provide reliable software and services but cannot guarantee uninterrupted operation. Hosting failures, Internet outages, third-party provider outages, maintenance, security incidents or software defects may affect availability. Customers should maintain appropriate backups of their websites, databases and important organization records and should protect administrator credentials and hosting access. DivisionDesk may provide backup, migration or repair tools, but those tools do not replace the customer's responsibility for an appropriate backup strategy. 10. Community and public submissions Community posts, Feature Requests and other public submissions may be visible to the public and search engines. Users must not post confidential credentials, private member information, unlawful content or material they lack permission to share. DivisionDesk may moderate, hide, lock, merge or remove public submissions to protect users, improve organization or enforce these Terms. Feature Requests are suggestions, not commitments. A request's public status can change as technical, security, legal, business or compatibility considerations develop. 11. Intellectual property DivisionDesk software, branding, documentation and original service materials are protected by applicable intellectual-property laws. Except for rights expressly granted by a license or written agreement, no ownership rights in DivisionDesk are transferred to the customer. Third-party names, trademarks and content remain the property of their respective owners. 12. Suspension and termination DivisionDesk may suspend or terminate access where reasonably necessary for nonpayment, security protection, material violation of these Terms, unlawful use or abuse of the service. Where practical and appropriate, DivisionDesk will provide notice and an opportunity to correct the issue. Termination does not transfer ownership of customer content to DivisionDesk. 13. Disclaimers DivisionDesk is provided as software and services intended to assist organizations with administration and web operations. DivisionDesk does not provide legal, tax, accounting or other regulated professional advice. Customers should obtain appropriate professional advice for decisions requiring it. To the maximum extent permitted by law, DivisionDesk services are provided without warranties that cannot lawfully be excluded, and no software or online service is guaranteed to be error-free or continuously available. 14. Limitation of liability To the maximum extent permitted by applicable law, DivisionDesk and its operators will not be liable for indirect, incidental, special, consequential or punitive damages arising from use of the service, loss of data, third-party service failures or unauthorized use. Any direct-liability limitation that applies to a paid customer may also be governed by that customer's written order or service agreement. Nothing in these Terms excludes liability that cannot legally be excluded. 15. Changes to these Terms DivisionDesk may update these Terms as the product, law or service model changes. Version/effective-date history is maintained through the DivisionDesk Legal & Policies system. The current effective version is published at https://divisiondesk.com/terms.php. 16. Contact Questions about these Terms may be submitted through the public contact/Messenger tools at https://divisiondesk.com/.