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Public Messenger Conversations

Maintained DivisionDesk documentation · Updated 2026-08-22

The public Messenger is a persistent conversation, not a one-time contact form. Visitors can continue the thread while browsing, minimize it, and explicitly Leave conversation. Administrator replies reopen the conversation window for an active visitor. Server Administration → Messages shows threads, supports direct replies and preset replies, and can send a configurable automatic response after an unanswered delay. Incoming visitor push notifications show the visitor name when available and the actual message text, and open directly to the conversation.
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